concept | design | reality
Hotline Call Centre
Sector: Corporate
Scope of work: Design & Build
Size: 780m2
Occupancy: 78
Room for Recharge

This South African-based call centre is situated on the 11th floor of the Metropolitan Building in the Foreshore of Cape Town. The space was divided into two separate parts: the call centre and corporate functions. The newly devised space comprises of a reception area, meeting rooms, interview rooms, offices, training facilities and open plan areas. The pause area is an important part of the call centre as this is where the operators go to socialise and rejuvenate. Thus the concept includes functional parts that hinge around a node that facilitates restoration and human connections.